Human Resources
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FORMS
25-26 Employee Handbook
GRIEVANCES
This page details the step-by-step process for filing an FNG (parent/student) or GF (public complaints) grievance or complaint with Santa Gertrudis ISD, including links to the relevant complaint forms, exhibits, and local policy. Please review this entire page and the related policies.
In this page...
- Timeline
- Step-by-Step Process
- Need Assistance?
- Board Policies
Timeline
Grievances must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint, unless modified by mutual written consent. Hearings will be scheduled within the time set in policy.
Step-by-Step Process
1. Start with Informal Resolution
2. File a Formal Grievance - Level One
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Complete the appropriate form and submit in person to Santa Gertrudis ISD Central Office- PO BOX 592 Kingsville, TX 78364. If you would like to email the form, please contact the our office at 361-384-5087.
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Parents/Students/Public: Submit the form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filled with a Level One Administrator.
If the grievance is not resolved at Level One, you may file an appeal by completing a Level Two form, to be obtained in person at the Santa Gertrudis ISD Central Office:
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Level Two Parent/Student Appeal (FNG): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
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Level Two Public Complaint (GF): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
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Submit the Appeal:
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Parents/Students/Public: Submit the Level Two form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filled with a Level Two Administrator.
If the student, parent, or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent, or community member may appeal the decision to the Board. The appeal shall be heard by a hearing officer who shall not be a District employee and then ultimately considered by the Board. Hearing officers must have a deep understanding of district policy in order to be qualified. Many districts do not hire hearing officers and instead assign current employees to conduct Level 3 hearings.
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Level Three Parent/Student Appeal (FNG): obtained in person at Santa Gertrudis ISD Central Office
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Level Three Public Complaint (GF):obtained in person at Santa Gertrudis ISD Central Office
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Submit the Appeal:
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Parents/Students/Public: Submit the Level Three appeal form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filled with a Level Three Administrator.
Board Policies
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If you need assistance, please contact Santa Gertrudis ISDContact Us
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Dr. Veronica Alfaro361-384-5087Superintendent of Schools
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