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25-26 Employee Handbook

25-26 Employee Handbook

GRIEVANCES

This page details the step-by-step process for filing an FNG (parent/student) or GF (public complaints) grievance or complaint with Santa Gertrudis ISD, including links to the relevant complaint forms, exhibits, and local policy. Please review this entire page and the related policies.

In this page...

Timeline
Step-by-Step Process
Need Assistance?
Board Policies

Timeline

Grievances must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint, unless modified by mutual written consent. Hearings will be scheduled within the time set in policy.

Step-by-Step Process

1. Start with Informal Resolution

2. File a Formal Grievance - Level One

Student and Parent Grievance (FNG)

Review Local Board Policy related to Complaints

Level One Form

Public Complaints (GF)

Review Local Board Policy Related to Complaints

Level One Form

Employee Grievance (DGBA)

Review Local Board Policy Related to Complaints

Level One Form

Complete the appropriate form and submit in person to Santa Gertrudis ISD Central Office- PO BOX 592 Kingsville, TX 78364. If you would like to email the form, please contact our office at 361-384-5087.
- - Parents/Students/Public: Submit the form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filed with a Level One Administrator.

3. Appeal to Level Two

If the grievance is not resolved at Level One, you may file an appeal by completing a Level Two form, to be obtained in person at the Santa Gertrudis ISD Central Office:

Level Two Parent/Student Appeal (FNG): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
Level Two Public Complaint (GF): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
Submit the Appeal:
Parents/Students/Public: Submit the Level Two form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filed with a Level Two Administrator.

4. Appeal to Level Three (Board of Trustees)

If the student, parent, or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent, or community member may appeal the decision to the Board. The appeal shall be heard by a hearing officer who shall not be a District employee and then ultimately considered by the Board. Hearing officers must have a deep understanding of district policy in order to be qualified. Many districts do not hire hearing officers and instead assign current employees to conduct Level 3 hearings.

Level Three Parent/Student Appeal (FNG): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
Level Three Public Complaint (GF): obtained in person at Santa Gertrudis ISD Central office, 592 PO BOX Kingsville, TX 78364
Submit the Appeal:
Parents/Students/Public: Submit the Level Three form either in person at the Santa Gertrudis ISD Central Office or contact the front office at 361-384-5087. It will be filed with a Level Three Administrator.

Board Policies

If you need assistance, please contact Santa Gertrudis ISD

Contact Us:

Dr. Veronica Alfaro

361-384-5087

Superintendent of Schools